Refund Policy

At Mads for Jewellery, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. We understand that occasionally, you may need to return a product, and we have developed the following return policy to assist you.

1. Eligibility for Returns:

- We accept returns only for damaged or defective products.

- To be eligible for a return, you must notify us on the same day of receiving the product.

- Please note that we do not accept returns for products that have been used, altered, or damaged due to improper handling or negligence.

2. Video Evidence of Damaged Product:

- To facilitate a smooth return process, it is mandatory to record a video while opening the delivery box.

- The video should clearly show the unboxing of the product and any visible damage or defects.

- In case of a damaged or defective product, the video will serve as evidence and assist us in processing your return request.

3. Notifying Us of a Return:

- If you receive a damaged or defective product, please contact our customer service team immediately by [whatsapp/email] to initiate the return process.

- Provide details about the issue, attach the video evidence, and include your order number and contact information.

4. Return Authorization and Instructions:

- Once we receive your return request and video evidence, our customer service team will assess the situation and provide you with a return authorization if eligible.

- We will guide you on the steps to follow for returning the product.

5. Return Shipping and Packaging:

- It is your responsibility to ensure the safe return of the damaged product.

- Please package the item securely, using the original packaging if possible, to prevent any further damage during transit.

- We recommend using a reputable shipping service that provides tracking and insurance for the return shipment.

6. Inspection and Refund Process:

- Upon receiving the returned product, our team will thoroughly inspect it to verify the reported damage or defect.

- If the product meets our return criteria, we will process a refund to the original payment method used for the purchase.

- Please note that the refund may take 5-7 working days to reflect in your account, depending on your bank or payment processor.

7. Contact Us:

- If you have any questions or concerns regarding our return policy or need assistance with a return, please reach out to our customer service team by [chat/whatsapp/phone/email]. We are here to help you.

Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.

We appreciate your understanding and cooperation in adhering to our return policy. Our goal is to ensure your satisfaction and resolve any issues promptly and efficiently.